There are many caveats to consider in adopting a CRM system from both user experience and business objectives standpoints, in this age of data abundance and AI solutions. Vivian Chak writes her perspective and advice for all those seeking to maximize their ROI and reputation.
Movers and Arrivers
Category: User Experience
How User-Empathy Defines User Experience
By Arundati Dandapani, CMRP When was the last time you were exasperated by how long it took for you to make an online payment of your phone bill because the webpage wouldn’t load or your […]