We invited Vincent Dang of the Bank of Montreal (BMO) to discuss the following at our Virtual Insights Career Fair on April 28, 2023 as part of the morning keynotes.
* A quick introduction to Vincent Dang’s CX journey * A brief overview of CX management in the financial services industry * Business, data and technology in CX management * Advice for graduates and newcomers
Vincent Dang is a CX technology consultant with a diverse marketing research background and a demonstrated working history of nearly a decade in retail, banking and financial service industry. He holds a MSc in Marketing from the University of Salford in UK. At present, he works as Manager, Loyalty Strategy and Optimization at BMO. Previously, he was a Product Owner, Surveying Customer Pod at TD Bank.