Championing North America’s newcomer stories in a world reshaped by opportunity. A dynamic social enterprise, not-for-profit professional community association and media platform empowering immigrants with year-round programming, skills, career pathways, job fairs , collaborative networks for success. Placing you at the forefront of global transformation.
On October 15, CXPA Canada hosted a meaningful event that united industry professionals to discuss customer experience (CX) and its importance in business. Key speakers highlighted the significance of translating CX success into executive language, evolving retail relationships, and utilizing quality research to understand customer behavior. The gathering emphasized collaboration and the potential for improved citizen experiences.
In this episode of Leading by Association, hear our founder along with Greg Melia, CAE discuss key elements of the “CX revolution” transforming businesses and industries today.
